Can I move campaigns between workspaces?
Can I move campaigns between workspaces?
Not currently. Campaigns, templates, and media must be recreated in the target workspace.
What happens when a workspace is deleted?
What happens when a workspace is deleted?
It’s soft-deleted and can be restored by support for up to 30 days. After that, it’s permanently removed.
Can one user belong to multiple workspaces?
Can one user belong to multiple workspaces?
Yes. Team members can be added to as many workspaces as needed.
Why do my campaigns publish as paused/inactive?
Why do my campaigns publish as paused/inactive?
AdStellar publishes all campaigns in a paused state. This gives you a chance to review everything in Meta Ads Manager before going live. See the Turn On Campaign guide for how to activate them.
How do I submit feature requests?
How do I submit feature requests?
Use the feedback widget in the app (powered by Canny) to submit and vote on feature requests.
Can I use AdStellar with multiple Meta ad accounts?
Can I use AdStellar with multiple Meta ad accounts?
Yes. Connect your Meta account once, then connect individual ad accounts to specific workspaces. Each workspace can have its own ad accounts.
What Meta API version does AdStellar use?
What Meta API version does AdStellar use?
AdStellar uses Meta Marketing API v24.0.
Does AdStellar support carousel ads?
Does AdStellar support carousel ads?
Yes. You can create carousel creatives in your creative templates with multiple cards, each with its own image, headline, description, and link.
How long does data sync take?
How long does data sync take?
Initial sync typically takes 5–30 minutes depending on account size. After that, data syncs periodically in the background.
Can I use AdStellar without a Meta Pixel?
Can I use AdStellar without a Meta Pixel?
You can launch Traffic campaigns without a pixel, but Leads and Sales campaigns require a pixel for conversion tracking. AI features also work better with pixel data.
What's the difference between AI Launch and the manual launcher?
What's the difference between AI Launch and the manual launcher?
AI Launch uses AI to analyze your performance data and automatically select the best creatives, audiences, and settings. The manual launcher lets you choose everything yourself. Both create the same campaign structure — the difference is who picks the components.
Is there an API I can use?
Is there an API I can use?
AdStellar doesn’t currently offer a public API. All functionality is available through the web application.
How do I cancel my subscription?
How do I cancel my subscription?
Go to Settings > Billing and click Cancel Subscription. Cancellation takes effect at the end of your current billing period — you retain full access until then. See Managing Your Subscription for details.
How do I delete my account?
How do I delete my account?
AdStellar doesn’t offer self-service account deletion. Email support@adstellar.ai with the subject “Account Deletion Request” and we’ll process it within 30 days. Note: canceling your subscription is different from deleting your account.
I was charged after my trial ended. Can I get a refund?
I was charged after my trial ended. Can I get a refund?
Contact support@adstellar.ai with your account email and charge details. Refund requests are handled on a case-by-case basis. To avoid future charges, cancel your subscription before the trial ends.
Does AdStellar create ad images, videos, and copy?
Does AdStellar create ad images, videos, and copy?
Yes. AdStellar’s Creative Hub generates AI-powered image ads, video ads, and UGC avatar videos. You can create creatives from a product URL, a reference image or video, a competitor ad, or with an AI actor. The AI Builder also generates ad copy (headlines, primary text) when building campaigns. You can bring your own assets too — AdStellar works with both AI-generated and manually uploaded creatives.
I imported campaigns but nothing is happening. What do I do next?
I imported campaigns but nothing is happening. What do I do next?
After importing, set your result metric on the Performance page, then wait for data to sync (5–30 minutes). Once data appears, check AI Insights to see what’s working, use Proven Winners to find top combinations, and launch a new campaign with AI Builder. See What AdStellar Does for the full workflow.
Why don't I see my campaign when trying to import?
Why don't I see my campaign when trying to import?
AdStellar shows campaigns from the last 90 days. Older campaigns won’t appear. Also check that you’ve selected the correct ad account and that the campaign isn’t deleted or archived in Meta.
Can I delete an imported campaign?
Can I delete an imported campaign?
Yes. Go to the Performance page, find the campaign, and remove it. This only removes data from AdStellar — your actual Meta campaign is not affected. See Import Limits for details.
What is Meta Pixel and do I need it?
What is Meta Pixel and do I need it?
Meta Pixel is a piece of code on your website that tracks visitor actions (like purchases or form submissions) and reports them to Meta. You need it for Leads and Sales campaigns so Meta can optimize delivery for conversions. Traffic campaigns can run without a pixel. See Conversion Tracking & Pixel Setup for setup details.