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All subscription management happens from your workspace menu (top-left) → Billing & Subscription. Only the team Owner can make billing changes.

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Viewing Your Plan

The billing page displays:
  • Your current plan (monthly credit volume)
  • Billing status (active, canceled, past due, trialing)
  • Next billing date and amount
  • Your AI credit balance (monthly + never-expiring bonus credits)

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Changing Plans

1

Open plan selector

Open your workspace menu (top-left) → Billing & Subscription and click Change Plan.
2

Choose your monthly credit volume

Every plan includes every feature plus unlimited team members and ad accounts — you just pick how many AI credits you want each month. Choose the volume that matches your usage.
3

Confirm

Review the price change and click Confirm. The change takes effect based on the type:
  • Upgrades — take effect immediately. You’re charged the prorated difference.
  • Downgrades — scheduled for the end of your current billing period.
Scheduled downgrades are visible on the billing page. You can cancel a pending downgrade at any time before it takes effect.

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Canceling Your Subscription

To cancel, open your workspace menu (top-left) → Billing & Subscription and click Cancel Subscription. Cancellation takes effect at the end of your current billing period — you retain full access until then.

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Reactivating

If you change your mind, you can reactivate your subscription anytime before the billing period ends. Click Reactivate on the billing page to resume your plan without interruption.

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Ending a Trial Early

If you’re on a free trial, you can end it early and start your paid plan from the billing page. When you start now instead of waiting out the trial, you get a one-time 100,000 bonus credits ($200) that never expire, on top of your plan’s monthly credits.

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Payment Management

Click Manage Billing to open the Stripe Customer Portal, where you can:
  • Update payment methods — add or change credit/debit cards
  • View invoices — see your full billing history
  • Download receipts — get PDF receipts for any payment

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Past-Due Accounts

If a payment fails, your account enters a past-due state. A modal appears when you log in prompting you to update your payment method. Features remain accessible during a grace period, but continued non-payment may result in restricted access.
Update your payment method promptly when you see a past-due notice. Extended non-payment may pause your campaigns and restrict account access.

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Refund Policy

If you were charged unexpectedly (e.g., forgot to cancel a trial), contact support@adstellar.ai with your account email and the charge details. Refund requests are handled on a case-by-case basis. To avoid unexpected charges, cancel your subscription before the trial or billing period ends.
Canceling your subscription does NOT delete your account or data. You retain access until the end of your billing period.

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Account Deletion

AdStellar does not currently offer self-service account deletion. To request account deletion and removal of your data, email support@adstellar.ai with the subject “Account Deletion Request.” Include the email address associated with your account. Your data will be removed within 30 days of the request.
Canceling your subscription is different from deleting your account. Cancellation stops future billing but preserves your data. Deletion permanently removes your account and all associated data.