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We’re here to help. Whether you have a question, hit a bug, or need guidance — reach out anytime.

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Live Chat

The fastest way to get help. Click the chat icon inside AdStellar to talk with Halo AI — our support assistant that can answer questions, troubleshoot issues, and connect you with a human when needed.

Open Live Chat

Log in to AdStellar and click the chat icon in the bottom-right corner to start a conversation.

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Email

Prefer email? Send us a message and we’ll get back to you as quickly as possible.

Email Support

support@adstellar.ai

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What to Include

To help us resolve your issue faster, include:
  • Your Workspace ID — This helps us find your account instantly. See below for how to find it.
  • Your ad account name or workspace name
  • A description of the issue — What happened? What did you expect?
  • Screenshots or screen recordings — Visuals help us diagnose problems quickly
  • Browser and device — Chrome, Safari, etc.

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How to Find Your Workspace ID

1

Open Settings

Click your workspace name in the top-left corner of AdStellar, then click Settings.
2

Go to Workspaces

In the Settings sidebar, click Workspaces.
3

Copy Your Workspace ID

Your Workspace ID is displayed on the workspace details page. Click the ID to copy it to your clipboard.
Including your Workspace ID in every support request helps us pull up your account immediately, which means faster resolutions.

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Response Times

  • Live Chat — Typically instant via Halo AI, with human follow-up during business hours
  • Email — We aim to respond within a few hours during business hours (Mon–Fri)