Meta Connection Issues
Token Expired
Meta OAuth tokens expire periodically. If you see connection errors:- Go to Settings > Integrations.
- Click Resync Meta to refresh your token.
- If resync fails, click Disconnect and reconnect your Meta account.
Ad Account Not Appearing
If an ad account doesn’t show up after connecting Meta:- Verify you have admin access to the ad account in Meta Business Manager.
- Click Resync Meta to re-fetch the account list.
- Check that the ad account isn’t disabled or restricted in Meta.
Connection Health Banner
A yellow banner appears in the app when your Meta connection needs attention. Click the banner to go to the Integrations page and resolve the issue.Campaign Launch Issues
Validation Errors on Review
The Review step checks your campaign for issues before publishing:- Errors (red) must be fixed before you can publish. Click “Go fix this” to jump to the relevant step.
- Warnings (yellow) are informational and won’t block publishing.
Campaign Stuck in “Publishing”
Campaign publishing runs as a background job. If it seems stuck:- Check the Launches tab on the Campaigns page for status updates.
- Wait a few minutes — large campaigns with many ad variations take longer.
- If the status shows “Failed,” expand the launch card to see error details.
AI Features
AI Builder Not Available
The AI Builder requires a Pro or Ultra plan. If you’re on a Hobby plan, upgrade from Settings > Billing.”Not Enough Data” for AI Features
AI Insights, Proven Winners, and AI Combos require performance data. To populate data:- Import existing campaigns from Meta.
- Wait for campaigns to accumulate spend and conversion data.
- AI features typically need at least 7 days of active campaign data.
Billing
Payment Failed
If your payment fails, a modal will prompt you to update your payment method:- Click Update Payment Method in the modal.
- You’ll be redirected to the Stripe customer portal.
- Add a new card or update your existing payment details.
AI Credits Depleted
When your AI credits are used up:- Upgrade your credit tier — Pro and Ultra plans offer higher tiers with more monthly credits. Go to Settings > Billing to change your tier.
- Wait for your next grant — Credits are granted monthly on your billing anniversary and expire after 60 days.
Still Need Help?
- In-app chat — Click the support icon inside AdStellar.
- Email — Contact support@adstellar.ai.