> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adstellar.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the AdStellar team via live chat or email.

We're here to help. Whether you have a question, hit a bug, or need guidance — reach out anytime.

## Live Chat

The fastest way to get help. Click the chat icon inside AdStellar to talk with **Halo AI** — our support assistant that can answer questions, troubleshoot issues, and connect you with a human when needed.

<Card title="Open Live Chat" icon="message" href="https://app.adstellar.ai">
  Log in to AdStellar and click the chat icon in the bottom-right corner to start a conversation.
</Card>

## Email

Prefer email? Send us a message and we'll get back to you as quickly as possible.

<Card title="Email Support" icon="envelope" href="mailto:support@adstellar.ai">
  [support@adstellar.ai](mailto:support@adstellar.ai)
</Card>

## What to Include

To help us resolve your issue faster, include:

* **Your Workspace ID** — This helps us find your account instantly. See below for how to find it.
* **Your ad account name** or workspace name
* **A description of the issue** — What happened? What did you expect?
* **Screenshots or screen recordings** — Visuals help us diagnose problems quickly
* **Browser and device** — Chrome, Safari, etc.

### How to Find Your Workspace ID

<Steps>
  <Step title="Open Settings">
    Click your workspace name in the top-left corner of AdStellar, then click **Settings**.
  </Step>

  <Step title="Go to Workspaces">
    In the Settings sidebar, click **Workspaces**.
  </Step>

  <Step title="Copy Your Workspace ID">
    Your Workspace ID is displayed on the workspace details page. Click the ID to copy it to your clipboard.
  </Step>
</Steps>

<Tip>
  Including your Workspace ID in every support request helps us pull up your account immediately, which means faster resolutions.
</Tip>

## Response Times

* **Live Chat** — Typically instant via Halo AI, with human follow-up during business hours
* **Email** — We aim to respond within a few hours during business hours (Mon–Fri)