> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adstellar.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Your Subscription

> View your plan, change billing cycles, upgrade or downgrade, and manage payment methods.

All subscription management happens from your **workspace menu (top-left) → Billing & Subscription**. Only the team **Owner** can make billing changes.

## Viewing Your Plan

The billing page displays:

* Your **current plan** (monthly credit volume)
* **Billing status** (active, canceled, past due, trialing)
* **Next billing date** and amount
* Your **AI credit balance** (monthly + never-expiring bonus credits)

## Changing Plans

<Steps>
  <Step title="Open plan selector">
    Open your **workspace menu (top-left) → Billing & Subscription** and click **Change Plan**.
  </Step>

  <Step title="Choose your monthly credit volume">
    Every plan includes every feature plus unlimited team members and ad accounts — you just pick how many AI credits you want each month. Choose the volume that matches your usage.
  </Step>

  <Step title="Confirm">
    Review the price change and click **Confirm**. The change takes effect based on the type:

    * **Upgrades** — take effect immediately. You're charged the prorated difference.
    * **Downgrades** — scheduled for the end of your current billing period.
  </Step>
</Steps>

<Note>
  Scheduled downgrades are visible on the billing page. You can cancel a pending downgrade at any time before it takes effect.
</Note>

## Canceling Your Subscription

To cancel, open your **workspace menu (top-left) → Billing & Subscription** and click **Cancel Subscription**. Cancellation takes effect at the **end of your current billing period** — you retain full access until then.

### Reactivating

If you change your mind, you can reactivate your subscription anytime before the billing period ends. Click **Reactivate** on the billing page to resume your plan without interruption.

## Ending a Trial Early

If you're on a free trial, you can end it early and start your paid plan from the billing page. When you start now instead of waiting out the trial, you get a one-time **100,000 bonus credits (\$200) that never expire**, on top of your plan's monthly credits.

## Payment Management

Click **Manage Billing** to open the Stripe Customer Portal, where you can:

* **Update payment methods** — add or change credit/debit cards
* **View invoices** — see your full billing history
* **Download receipts** — get PDF receipts for any payment

## Past-Due Accounts

If a payment fails, your account enters a **past-due** state. A modal appears when you log in prompting you to update your payment method. Features remain accessible during a grace period, but continued non-payment may result in restricted access.

<Warning>
  Update your payment method promptly when you see a past-due notice. Extended non-payment may pause your campaigns and restrict account access.
</Warning>

## Refund Policy

If you were charged unexpectedly (e.g., forgot to cancel a trial), contact [support@adstellar.ai](mailto:support@adstellar.ai) with your account email and the charge details. Refund requests are handled on a case-by-case basis. To avoid unexpected charges, cancel your subscription before the trial or billing period ends.

<Note>
  Canceling your subscription does NOT delete your account or data. You retain access until the end of your billing period.
</Note>

## Account Deletion

AdStellar does not currently offer self-service account deletion. To request account deletion and removal of your data, email [support@adstellar.ai](mailto:support@adstellar.ai) with the subject "Account Deletion Request." Include the email address associated with your account. Your data will be removed within 30 days of the request.

<Note>
  Canceling your subscription is different from deleting your account. Cancellation stops future billing but preserves your data. Deletion permanently removes your account and all associated data.
</Note>